The Operations Dilemma
People
Roles are unclear, responsibilities overlap, and too much depends on one person being available.
Process
Workflows are undocumented, inconsistent, or different every time depending on who's doing the work.
Technology
Tools don't talk to each other, and everyone has their own way of using the tools.
Data
There's no single source of truth. Data is duplicated, and nobody trusts the numbers.
Adoption
New systems get built but never adopted. Teams revert to old habits and nothing sticks.
Visbility
Decisions are made on gut feel because there's no real visibility into what's actually happening.
None of these things break a business overnight. But together, they create drag. Work slows down, things fall through the cracks, clients feel the friction, and growth stalls.
The goal is simple. Find where things are leaking time, money, and momentum, then build the systems to fix it. Not theory. Actual working systems your team can adopt from day one.
How We Work
Stage 1 - Diagnose
We map how your business actually runs today. Not the version on paper, the real one. We look at your team structure, workflows, tools, data, and handoffs to understand where things are slowing down or breaking.
Stage 2 - Design
Based on what we find, we design what your operations should look like. The right processes, the right tools, clear ownership, KPIs, clean data and a structure that works at your current size and the next stage of growth.
Stage 3 - Implement
We build it in focused two-week sprints, prioritising the highest-impact changes first. Each sprint is scoped, delivered, and reviewed before moving to the next. Nothing gets half-built and abandoned.
Stage 4 - Adoption
We stay through the transition. We train your team, support adoption, and make sure the new way of working actually sticks. Because a great system nobody uses isn't a great system.
Stage 5 - Improve
Operations aren't a one-time fix. We check back in, review what's working, refine what isn't, and make sure your operations evolve as your business does.
Clients
Businesses we've helped put the right systems, processes, and structure in place
Stratus Media
Class A Media
Cyruz Media
Harbor Compliance
Bigger Impact Digital
We cover all your operations needs
Process
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Process mapping and documentation
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SOP creation
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Process design and standardisation
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Workflow automation
Technology
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Tool selection and recommendation
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Software implementation and setup
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System integration
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Automation build
Data
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Data cleanup and structuring
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Single source of truth build
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Dashboard and reporting setup
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Data governance framework
People
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Role and responsibility mapping
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Onboarding process design
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Team structure review
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Resource and capacity planning
Strategy
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Operations audit
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Operational roadmap
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KPI and metrics framework
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Decision-making dashboards
Adoption
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Team training and enablement
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Adoption tracking and support
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Internal communication setup
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Documentation standards
Testimonials
We were all over the place before, everything ran through me and campaigns would slip because there was no proper system behind it. Built everything out in Notion, got the team up to speed, and now things actually run without me having to check on everything. We had our best BFCM off the back of it which says a lot.
Daniel mizrahi
founder, class a media
Tried doing Notion ourselves for ages and it never clicked. Fayez built it properly for us and the team actually uses it which is the main thing. He also set up client portals which our clients love. I'm out on shoots most days so I needed things to run without me and they do now. We've been able to take on more clients since and the team has more capacity.
Colin michel
founder, Cyruz media
Fayez helped us get more out of ClickUp after our migration. Set up SLA tracking, built dashboards, and got automated reports going to leadership every Monday which saved a lot of time. We've since rolled ClickUp out to two more departments. Very knowledgeable and easy to work with
JO DIAZ
operations manager, harbor compliance
The Tools We Work With
We pick the right tool for your business, not the other way around.
Airtable
Notion
SmartSuite
ClickUp
Attio
Hubspot
Why Boasi Exists
I didn't plan on getting into operations. Before Boasi, I ran a personal training business, worked at Google, and then ended up in small marketing agencies where I kept getting handed the ops work nobody else wanted to do.
That's where I saw it firsthand. Every business had the same problems, they just didn't know what to call them.
Over the next few years I worked at every stage of a small business. Sales, delivery, hiring, systems, all of it. Not because I planned to, but because small teams need people who can do a bit of everything. That experience gave me something most ops consultants don't have. I've actually sat in the seat.
The turning point was when I led a full tool migration for an agency and built the processes that helped them reach Platinum partnership status with their software provider. That was the moment I realised this was the work I should be doing for other businesses.
What I love about operations is that no two businesses are the same. There's always a new problem to figure out. But what keeps me in it is the look on someone's face when their business stops depending entirely on them. Not just founders either. When a team member can do their job without chasing, guessing, or working around a broken system, that's the result I care about.
Boasi exists to help as many small businesses as possible get their operations right. Not with theory or bloated consulting projects, but by actually building the systems, processes, and structure that make a business run the way it should.
The name says it all.
Business. Operations. Automations. Systems. Integrations.
Everything your business needs to run properly, in one partner
- Fayez Ben, Ops Consultant at Boasi